OPEN 7 DAYS A WEEK
410-543-2020
How does Salisbury Immediate Care & Injury Center submit my claim to the insurance company?
Your billing information will be submitted electronically to your insurance carrier. Either you or Salisbury
Immediate Care & Injury Center should receive an Explanation of Benefits form detailing what was paid, denied
or due from you. The approximate wait time for Explanation of Benefits (according to insurance carriers) is
within thirty days.
How will I know what my insurance will cover on the claim?
If your insurance carrier responds, our billing office and you will receive an Explanation of Benefits (EOB). This
explanation details the services you received and the payment that the insurance carrier is willing to cover.
Contract rates or services not covered by your insurance carrier are your responsibility.
What if my insurance carrier does not respond?
If the carrier does not respond within thirty days, we will begin our process of calling the insurance carrier to
verify that they received your claim and are actively processing it.
I have paid my co-pay, why am I receiving a bill stating that I owe the remaining balance?
The most frequent reasons for this to occur is either your insurance carrier states that you still owe your yearly
deductible, or your carrier has requested and not received additional information from you. If this happens, the
bill becomes your responsibility. We recommend you contact your carrier to discuss the information they
requested or state as your yearly deductible.
What happens if my insurance company denies my claim?
Salisbury Immediate Care & Injury Center expects insurance companies to reimburse claims within 90 days or
the balance becomes your responsibility. Should this occur, you will receive three statements within 90 days. If
we do not receive payment or correspondence from you, we begin collection procedures on your account.
How do I make payment arrangements if my insurance doesn't pay?
To arrange payment options, please contact our billing office. Contact number and information can be found on
the statement you received.
My account was sent to collections, how do I settle the bill?
Please forward payments to the address listed on the collection notice or CLICK HERE to make a payment
online.
Your billing information will be submitted electronically to your insurance carrier. Either you or Salisbury
Immediate Care & Injury Center should receive an Explanation of Benefits form detailing what was paid, denied
or due from you. The approximate wait time for Explanation of Benefits (according to insurance carriers) is
within thirty days.
How will I know what my insurance will cover on the claim?
If your insurance carrier responds, our billing office and you will receive an Explanation of Benefits (EOB). This
explanation details the services you received and the payment that the insurance carrier is willing to cover.
Contract rates or services not covered by your insurance carrier are your responsibility.
What if my insurance carrier does not respond?
If the carrier does not respond within thirty days, we will begin our process of calling the insurance carrier to
verify that they received your claim and are actively processing it.
I have paid my co-pay, why am I receiving a bill stating that I owe the remaining balance?
The most frequent reasons for this to occur is either your insurance carrier states that you still owe your yearly
deductible, or your carrier has requested and not received additional information from you. If this happens, the
bill becomes your responsibility. We recommend you contact your carrier to discuss the information they
requested or state as your yearly deductible.
What happens if my insurance company denies my claim?
Salisbury Immediate Care & Injury Center expects insurance companies to reimburse claims within 90 days or
the balance becomes your responsibility. Should this occur, you will receive three statements within 90 days. If
we do not receive payment or correspondence from you, we begin collection procedures on your account.
How do I make payment arrangements if my insurance doesn't pay?
To arrange payment options, please contact our billing office. Contact number and information can be found on
the statement you received.
My account was sent to collections, how do I settle the bill?
Please forward payments to the address listed on the collection notice or CLICK HERE to make a payment
online.
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